We have recently upgraded our online store and website to make it run smoother and be all-round an easier and more pleasant experience for you as the customer.
The biggest and most visible change is the way our pricing is displayed. Where we always displayed our prices Ex Vat, we have now made it possible to select how to see the pricing.
Historically, we have always been geared towards trade, with film, stage and TV being our primary base, while also serving fashion, arts, including bridal and evening wear, students and the general public. Because of this, our site was set to display prices Ex Vat, meaning for UK customers Vat at 20% would be added in the checkout. For non-UK customers, the price you saw was the price you pay, as you don't pay UK Vat outside the UK.
The new site allows you to switch, so where it is set to display prices including UK Vat, a click on the switcher will display it Ex Vat. So, nothing has really changed but how you see it, and that means no surprises when you get to the checkout!
For convenience, there's also a switch at the top of the page that sets the whole site, meaning you can continue to browse with your selection activated.
Other changes include a clearer and faster Navigation, a more intuitive search bar, and a better Help Menu where you'll find all kinds of helpful information.
The searchbar, where you can search for words as well as SKUs (stock numbers) from your swatch order etc, will also give you suggested links to items relevant to your search, and if you have the stock number it will offer that exact product as a link.
On each product page, you'll find several images of each product, some close-ups, some showing details and some with a ruler for dimentions if needed, as well as images to show the flow, the pattern and any other important info. There's also a description of the item, and an option to order a swatch or a volume of fabric to your needs. See our How To Buy in Increments page for further information on how to place an order.
Further functions:
There's also a small icon that features a set of scales, this allows you to collate fabrics and curate a comparison page of potential fabrics. This function can be helpful if you're making an outfit or looking to make curtains or designing a room or set, so you can see several fabrics together as individual options or as a collection. The little heart allows you to create a list of Favourite fabrics, trims and buttons, but this does require you to create an account on the site if you haven't already. You can access your list of Favourites from the little heart icon at the very top of the page.
We hope you'll enjoy our new features, and we welcome feedback from our customers as you use the site.