Privacy Statement

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

What information do we collect?

We may collect, store and use the following kinds of personal information.

• Information about your computer and about your visits to and use of this website (including IP addresses, geographical locations, browser types and versions, operating systems, referral sources, length of visits, page views, website navigation paths).
• Information relating to any transactions carried out between you and us on or in relation to this website and information relating to any purchases you make of our goods or services (including names, email addresses, postal addresses, telephone numbers.).
• Information that you provide to us for the purpose of registering with us (including names, email addresses, postal addresses, telephone numbers).
• Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including names, email addresses, postal addresses, telephone numbers).
• Any other information that you choose to send to us.

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use session cookies on the website. Session cookies will be deleted from your computer when you close your browser. We will use the session cookies for the following purposes: to keep track of you whilst you navigate the website, and to keep track of the contents of your shopping cart.

We use persistent cookies on the website. Persistent cookies will remain stored on your computer until deleted, or until they reach their specified expiry dates. We will use the persistent cookies for the following purposes: to enable our website to recognise you when you visit, and to remember your preferences relating to the use of our website.

Third parties who provide web services to us may also send you cookies.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy, and selecting Block all cookies using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information for the following purposes.

• In the administration of the website.
• To improve your browsing experience by personalising the website.
• To enable your use of the services available on the website.
• To send goods purchased via the website.
• To send you our news by email (new fabrics, remnant sales, events and offers), as set out under “Our emails” below. You can stop it at any time.
• To deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

Payments on our website are handled by our payment services providers: Stripe (cards, Apple Pay and Google Pay) and PayPal. We will share information with them only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

Our emails

We send two kinds of email:

• Emails about your orders, such as order confirmations, delivery updates and refunds. These are part of buying from us.
• Our news: new fabrics, remnant sales, events and offers. We send it to people who have bought from us and to people who have joined our list, and it is only ever about our own fabrics and services.

We send our news to customers because we have a legitimate interest in telling them about fabrics like the ones they have bought from us, and to people who joined our list because they asked for it. We never sell or share our list.

You can stop our news at any time, and it costs you nothing:

• click “Unsubscribe” at the bottom of any of our emails (your email program may also show its own Unsubscribe button, which does the same);
• reply to any of our emails with the word “unsubscribe”;
• when you order, tick “Tick here to opt out of follow-up emails and offers.” at the checkout; or
• email [email protected].

When you unsubscribe, we keep your email address on a “do not email” list, so that we never send you our news again, even if your address turns up in an old list. That list holds your address, the date and the reason, and nothing else.

What we record. For each address on our list, we record where it came from (an order, an account or the sign-up box) and when, whether you asked to stay on our list and which kinds of fabric you told us interest you, and whether you unsubscribed or an email to you could not be delivered. We count how many people click each link in an email, but we don’t record which links you personally click, except “keep me on the list” and “Unsubscribe”, which we record so that we can act on them. We don’t track whether you open our emails.

If we write to ask whether you’d like to stay on our list and you don’t answer, we send one reminder and then stop sending you our news.

Our emails are sent through Google Workspace, which holds our email for us. If an email to you can’t be delivered, we stop sending to that address.

Disclosures

We may disclose information about you to any of our employees insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information in the following circumstances.

• To the extent that we are required to disclose information by law.
• In connection with any legal proceedings or prospective legal proceedings.
• In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may ask us for a copy of the personal information we hold about you. This is free, and we will reply within one month (or, within that month, tell you why we need longer, if your request is complex).

• If we cannot be sure the request comes from you, we may ask for something to confirm who you are, such as a reply from the email address on your account or the number of a recent order. We will only ask for what we need.
• We may charge a reasonable fee, or decline, only where the law allows: for example, for a request that is clearly unfounded or excessive, or for further copies of the same information.

We may withhold such personal information to the extent permitted by law.

You can tell us at any time to stop using your personal information for marketing: “Our emails” above gives the quickest ways.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Top Fabric is committed to ensuring the privacy of your information is taken seriously.

Therefore, it is our priority to ensure that your personal data is processed lawfully, fairly and in a transparent manner. This privacy policy embodies this commitment. We will not share your information with third parties.

We request you to read this Privacy Policy carefully as it contains important information on the personal data we have collected about you, and what we do with that information. Please note, your information will not be disclosed to anyone, other than as set out in this policy.

How do we collect information from you?

Customer information may have been collected via the following methods:

• Account application forms (e.g. Company name, Company Registration no, Address, Telephone number, Email Address, Name of Company Directors, Bank Reference, Trade References etc.).
• Technical information gathered automatically when enquiries are submitted though our website.
• Other general correspondence we may have with you

How is your information used?

We process, transfer and disclose customer information to:

• provide services,
• process your order,
• deal with your transaction issues,
• collect any money owed to us,
• manage your account
• perform credit checks,
• internal operation requirements (e.g. audit, credit & risk management), and in general manage our relationship with you.

Please note, we only collect information which is required for a specified primary purpose. This information may be transferred or disclosed to persons acting on your behalf, e.g. company employees, payment recipients and account nominees.

How are you able to control your information?

• You are able to opt out of any future contact from us at any time.

You can do the following by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you about our use of your data.

Contact

This policy was last updated in November 2026.

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to [email protected] or by post to B527 Ltd, Unit G8, Building A, Wembley Commercial Centre, East Lane, Wembley HA9 7UR.